FAQ
Frequently Asked Questions
Everything you need to know about booking, attending and completing a MNC Resus course.
Bookings can be made directly through the MNC Resus website. Once your place is secured and payment is confirmed, you'll receive a booking confirmation, course details, and access to the required pre-course learning material (30 days prior to your course date).
ResusLab delivers high-quality resuscitation and emergency care training, including Advanced Life Support Level 1 (ALS 1), Advanced Life Support Level 2 (ALS 2) and Advanced Life Support Level 2 Recertification. All courses are Resuscitation Australia accredited.
Courses are held at venues in Port Macquarie, NSW. The exact location is confirmed at the time of booking.
Your enrolment includes everything you need to complete the course: pre-course materials and eLearning, experienced instructor-led training, practical sessions and assessments, certificate on completion, and tea, coffee and snacks (lunch is provided for ALS 2).
Yes. The online learning modules are mandatory. It is an RA requirement that these be done BEFORE the face-to-face training to successfully complete the course. You will receive access to these materials 30 days before your course date.
No. The courses require a hands-on, face-to-face component. While theory must be completed beforehand, attendance is essential for skill stations, simulations and competency assessments.
Your certification will remain valid for four (4) years, in accordance with current RA standards.
Certificates are issued digitally within 5 business days once all course requirements have been successfully completed.
After the 24 hour cooling off period, the following applies: more than 42 days' notice is a full refund (less $70 admin fee); 30-42 days' notice is a 50% refund; less than 30 days' notice is no refund. If your situation is exceptional, please reach out - we are happy to discuss options.
Course transfers may be possible depending on availability and how much notice is given. Contact us early so we can help find a suitable alternative.
Yes. Our courses contribute to Continuing Professional Development (CPD) and are widely recognised across healthcare professions.
If your preferred date is full, you can join a waitlist. We will let you know if a position becomes available or guide you to the next available session.
If you need assistance or more information, please get in touch via the MNC Resus website, sending an email to admin@mncresus.com.au or using the contact form. We are always happy to help.